For the Adapt Action Plan you just need to have made sure you’ve included all relevant policies in your review and reviewed them.  You implement the policies when you’re implementing your Action Plan, ie when you are putting in place the Embed or Tailor Plan.  The Adapt Action Plan is focused on preparation, the Embed and Tailor are focused on implementation.

When you choose to do your Annual Update is up to you. If it is better for you to do so aligned with your reporting cycle, you would:

• Submit your (first) Action Plan Repot in March 2024,
• Submit your first Annual Update in November 2024 (saying what you’ve achieved since March)
• And then each year update what you’ve achieved, in November.

If your first Action Plan is Adapt (ie preparation), your Embed or Tailor Action Plan (ie implementation) would probably be launched in November, as part of your Annual Update. However, if it works better for the telco, there’s nothing to stop you launching your Implementation Action Plan (Embed or Tailor) at a different time during the year, whenever you want to, and then doing an Annual Update in November. 

The key is that stakeholders will expect an Annual Update, each year, by the anniversary of your first Annual Update (whenever you choose that to be). Whatever date the telco picks as an Annual Update is the date each year the telco needs to do further Annual Updates.

The content in your Action Plan or your Annual Update is what you have done by that date. Hypothetically, if you are reporting on 15 March, and the deadline date for TCP revisions or any other regulatory change is 30 March don’t wait till 30th March to send your Action Plan Report.  Your Action Plan Report (and Annual Update) is a snapshot, at that point, of your Telco’s ongoing journey.

Yes, but please note that you need to be aware of regulatory changes on your own. We will update you when we are able to.

For your Action Plan only do what is relevant to your organisation. In your report, just explain why a section/content is not relevant to your organisation.

We will assist you as best we can to improve the quality of your answers in the report (especially the public parts) only from a completeness point of view.  You are welcome to send me (carin@telcotogether.org) your draft report before it goes to your CEO for signing off.

• The DFV Action Framework is the ‘how to do’ for your Action Plan. If you follow the criteria you will create your Action Plan.
• Your Action Plan is your strategy, your plan, that you are using internally.
• Your Action Plan Report is your document that shows what you have done, ie the content of your Action Plan. The Report content aligns exactly with the content of your Action Plan criteria (ie content that needs to be in your Action Plan).  You can use this as a checklist to make sure your Action Plan is complete.
• The orange sections of the Report template are parts of your report that will be made public.

In the lead up to you completing your Action Plans, Jen Lau, TTF Marketing Manager will be in touch, to coordinate messaging that we and you can use to promote your DFV Action Plan Public Report. In summary, the messaging will be used by TTF in:

• TTF Linkedin Social Media post upon Action Plan Public Report upload to IIH website. Target audience: consumers and DFV stakeholders
• TTF Blog story featuring your completion certificate which we hope to give you in person prior to blog going live once your Action plan is uploaded. Target audience: consumers and DFV stakeholders
• Media Release 1: March 2024: embargoed (Date TBC). Contains key learnings, mention five completed APs and call upon industry to pledge to the cause and create their own DFV action Plan. Target audience: Industry groups, Government, consumers and DFV stakeholders
• Media Release Part 2: Aug 2024: embargoed (Date TBC). Contains key learnings, mention all lodged APs, new pledgers (if any) and final call to pledge. Target audience: Industry groups, Government, consumers and DFV stakeholders

Media Releases will be targeted towards a wide audience including: consumers, industry groups and organisations, subject matter experts and Government. They will be reached through promotion to mainstream media outlets and industry media outlets.

Social media promotion will be targeted towards individuals with an interest in the subject.

All promotional avenues will focus on the following objectives:

• Showcase and celebrate pledgers who have completed their Action Plan Reports.
• Share telco experiences, knowledge gained and key learnings from when developing a DFV Action Plan
• Attract more telcos to pledge
• Increase consumer and DFV stakeholder (including frontline agencies) knowledge of telecommunications industry commitment to reducing and responding to DFV
• Reinforce/remind stakeholders of the comprehensive content of the DFV Action Framework

Please see March 2024 Tip. IIH DFV Action Framework Resources page

At this point we are not aware of any (with the exception of the DFV Prevention Month of May in Queensland). We are working on working with a PR agency and will be asking for their guidance and direction in terms of leveraging key public dates/events.

Approximately three weeks before the telco DFV Action Plan Report is due to be submitted to TTF, TTF Marketing Manager, Jen Lau emails telcos, outlining the full Communications Plan, with a request for information (quotes, key messages etc).

• Members submit their completed Action Plan Report to TTF by the two-year pledging anniversary date.
• TTF checks it for completion (only) and transfers the content to the Public Report template.
• Jen emails members with the designed Public Report, for checking for accuracy.
• The telco confirms its accuracy.
• The Public Report is loaded onto the IIH website.
• The Action Plan ‘badge’ is sent to the telco; it can be used from that date. 
• TTF arranges a date to present the Completion Certificate to the telco.
• The Public Report is promoted, by TTF and the telco.  

Yes, TTF can delay, for around a month, maximum, if the telco’s communications calendar is full with other needs.  The purpose of delaying is to enable greater coverage, rather than competing with/being diluted by other corporate promotional messages.  The telco must still submit their Action Plan Report to TTF by the two-year pledging anniversary date.